Workplace Stress: Rental Housing Employees Agree Workload More Manageable in Q3 2023
The stress related to employees’ workload has been a point of serious concern since 2021 when the Swift Bunny and NAA Mental and Emotional Health Study was conducted for the first time for the rental housing industry. The study revealed that only 34.6% of rental housing employees could agree with the statement, “I rarely feel […]
The Hidden Costs of Employee Turnover
Employee turnover is a significant concern for businesses of all sizes and industries, but we know it is particularly distressing for the rental housing industry. While the immediate impact of losing an employee is often clear, there are a multitude of hidden costs associated with turnover that are not typically accounted for during budget season. […]
Why Our Efforts to Reduce Resident Turnover Aren’t Working
A source of guiding light ignited just over 100 years ago. It is one of the most commonly quoted mottos regarding how to approach customer service: “The customer is always right.” We love that one, don’t we? And yet, 100 years old is …old. With great respect to Harry Gordon Selfridge of London, England’s Selfridge […]
Are You Building a Culture of Feedback?
One of the greatest challenges facing rental housing employees today is not being able to get their work completed in the time allowed. In fact, 1 in 3 employees regularly feel they cannot stay on top of their job responsibilities. The question is, “Why?” However, with so many team members feeling maxed out, it can […]
Compounding Your Volunteer Interest in This Season of Giving
What volunteer efforts did your company participate in last year? How many team members were involved? How many residents? How did your suppliers support your efforts? If you’re like many of the multifamily executives I have spoken with over the past two years, you can probably name a few causes that various properties supported, but […]
The ROI of Employee Engagement
One of the rental housing industry’s hot topics of the moment is finding, hiring, and retaining on-site employees. The numbers confirm the seriousness of today’s reality. According to the Swift Bunny Q2 2021 Multifamily Employee Turnover Report, key positions are turning over at an unprecedented pace. On-site Maintenance – 55% average annualized turnover On-site Leasing […]
Random Acts of Kindness for Your Co-Workers
I remember that one morning when I arrived at my desk, and my co-worker had just delivered a Starbucks “Awake” tea next to my keyboard because she had picked up a coffee for herself on the way to work. It was not a special occasion. I can’t remember if it had been a rough week […]
Why Won’t Team Members Share Their Concerns? Maybe No One Asked
I think about this story I heard several years ago from a Director of Training a lot. She described a resident who lived at one of their communities for over 10 years. Quiet man. Nice man. The entire staff knew him and liked him. They had a great relationship. And then—he gave notice to vacate, […]
4-Step Feedback Loop: The Difference Maker in Motivating Your Team
Famous director, Ron Howard, remembers the day that changed the trajectory of his motivation and engagement when it came to show business. He had just turned seven, and it was the second episode of the second season of playing Opie on the TV classic, The Andy Griffith Show. He was supposed to run into the […]
Your Employee Left Unflattering Feedback. What Happens Next?
What do you do when employees share less-than-flattering feedback in confidential surveys? Managers will often want to try and figure out who said what with the intention of wanting to help that individual and solve the specific problem. While that is a good inclination and an important part of a supervisor/employee relationship, that’s not the […]