Why Our Efforts to Reduce Resident Turnover Aren’t Working

Reduce Resident Turnover

A source of guiding light ignited just over 100 years ago. It is one of the most commonly quoted mottos regarding how to approach customer service: “The customer is always right.” We love that one, don’t we? And yet, 100 years old is …old. With great respect to Harry Gordon Selfridge of London, England’s Selfridge […]