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Terms of Service

Swift Bunny Terms of Service

Effective date: February 12, 2026

Welcome to SwiftBunny.com (the “Site”, the “Service”;), operated by Swift Bunny LLC (collectively, “Swift Bunny,” “we,” “us,” “our”). We offer a comprehensive suite of
employee and resident engagement, retention, and feedback services specifically designed for the multifamily property management industry, including:

.Ingage: Employee lifecycle feedback system

.Inquire: Custom survey builder

.Intouch: Resident feedback solution

.Introduce: Onboarding and transition workflow manager

By accessing, viewing, downloading, or otherwise using the Site or any Service available through Swift Bunny, you, the user, acknowledge and agree to be bound by the following Terms of Service (the “Terms of Service”). This Agreement applies to all products, services, websites, and applications we offer, which we refer to collectively as the “Service” in this policy.

We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms of Service. We will indicate at the top of this page the date these terms were last revised. Your continued use of the Site and our Services after any such changes constitutes your acceptance of the new Terms of Service. It is your
responsibility to regularly check the Site to determine if there have been changes to these Terms of Service and to review such changes.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A DISPUTE RESOLUTION CLAUSE THAT GOVERNS HOW DISPUTES WILL BE RESOLVED.

Intellectual Property Notices

All content on the Site, including but not limited to the Swift Bunny logo, trade names, trademarks, service marks, articles, materials, documents, text, graphics, software, data compilations, and the selection and arrangement thereof (collectively, the “Site Contents”), and the products, services, and applications offered by us (collectively, the “Services”) are the intellectual property of Swift Bunny, LLC.

The Site Contents and Services are protected by U.S. and international trademark, copyright, patent, and trade secret laws. The Site Contents and Services may not be copied, imitated, reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or used in whole or in part without the prior written permission of Swift Bunny. You may not reverse engineer, decompile, modify, reproduce, distribute, publish, or disassemble any portion of the Site or any Service offered by us except and only to the extent that such activity is expressly permitted by Swift Bunny or applicable law.

Swift Bunny reserves the right to revoke any authorization at any time for any reason or no reason.

Service Eligibility

You represent and warrant that you:

  • Are at least 18 years of age
  • Have not previously been suspended or removed from Swift Bunny
  • Are not a direct competitor of Swift Bunny unless expressly authorized in writing
  • Have full power and authority to enter into this Agreement and doing so will not violate any other agreement to which you are a party
  • Understand that the use of the Site and Services are at your own risk

The Site Contents and Services on Swift Bunny are intended for use within the United States. Users located outside the United States use the Site and Services at their own risk and are responsible for compliance with local laws.

User Obligations and Content Submission

You must provide accurate, current, and complete personal and business information as requested by Swift Bunny and promptly update such information to maintain its accuracy. As part of your use of the Site or Services, you may be required to submit certain content (including names, contact information, business information, survey responses, and other personal information).

By submitting any information to us, you represent and warrant that:

  • Your submission is accurate, complete, and current
  • You have all necessary rights to submit such information
  • Your submission does not violate any contractual restrictions
  • Your submission does not infringe upon any third-party rights

Data Security and Incident Notification

Swift Bunny will store and process your Content in a manner consistent with industry security standards. We have implemented appropriate technical, organizational, and administrative systems, policies, and procedures designed to ensure the security, integrity, and confidentiality of your Content and to mitigate the risk of unauthorized access to or use of your Content.

If Swift Bunny becomes aware of any unauthorized or unlawful access to, or acquisition, alteration, use, disclosure, or destruction of personal data related to your account (a “Security Incident”), Swift Bunny will take reasonable steps to notify you without undue delay, and in any event within 72 hours of becoming aware of the Security Incident, except where a longer notification period is required or permitted by applicable law.

Swift Bunny will reasonably cooperate with you regarding any investigations relating to a Security Incident, assist with preparing any required notices, and provide any other information reasonably requested by you in relation to any Security Incident, where such information is not already available to you in your account or online through updates provided by Swift Bunny.

License to User Content

You grant Swift Bunny a worldwide, royalty-free, non-exclusive license to use, reproduce, distribute, modify, adapt, create derivative works from, make publicly available, and otherwise exploit your Content, but only for the limited purposes of providing the Services to you and as otherwise permitted by the Swift Bunny Privacy Policy.

This license for such limited purposes continues even after you stop using our Services, with respect to aggregate and de-identified data derived from your Content and any residual backup copies of your Content made in the ordinary course of Swift Bunny’s business. This license also extends to trusted third parties we work with to the extent necessary to provide the Services to you.

If you provide Swift Bunny with feedback about the Services, we may use your feedback without any obligation to you. You retain ownership of your Content, subject to the licenses granted herein.

Prohibited Conduct

You expressly agree to refrain from doing, either personally or through an agent, any of the following:

  • Using any device, robot, spider, scraper, script, automated process, or manual process to harvest information about other users or any content from the Site
  • Transmitting, installing, uploading, or transferring any virus, malware, ransomware, spyware, or other harmful code to the Site or through the Services
  • Attempting to gain unauthorized access to any portion of the Site, Services, or any systems or networks connected to the Site
  • Interfering with or disrupting the Site, Services, or servers or networks connected to the Site
  • Transmitting, uploading, or posting material that is fraudulent, inaccurate, offensive, violent, lewd, explicit, discriminatory, illegal, infringing, hateful, pornographic, or sexually suggestive
  • Violating or infringing the intellectual property rights of others (including copyrights, trademarks, trade secrets, patents, and publicity rights)
  • Impersonating any person or entity or falsely stating or misrepresenting your affiliation with a person or entity
  • Violating any applicable local, state, national, or international law or regulation
  • Using the Services for any illegal or unauthorized purpose
  • Accessing or using another user’s account without permission

Swift Bunny reserves the sole discretion to determine whether any conduct violates these Terms of Service and may take appropriate action, including suspension or termination of your access.

Indemnity

You agree to defend, indemnify and hold harmless Swift Bunny and its subsidiaries, affiliates, shareholders, officers, directors, agents, licensors, directors, suppliers, other partners, employees and representatives from any claim or demand, including attorney’s fees, made by any third party to or arising out of your use of the site or any service, or your use of or connection to Swift Bunny (including any use by you on behalf of a third party). We reserve the right, at our own expense, to participate in or assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. We reserve the right to deny our Services to anyone, at any time, and for any reason, as allowed by law, or for any other reason.

Disclaimer of Warranties

YOUR USE OF SWIFT BUNNY AND THE SERVICES IS AT YOUR SOLE RISK. THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SWIFT BUNNY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Swift Bunny makes no warranty that: (a) the Services will meet your requirements; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) the results that may be obtained from the use of the Services will be accurate or reliable; (d) the quality of any products, services, information, or other material purchased or obtained through the Services will meet your expectations; or (e) any errors in the Services will be corrected.

Swift Bunny’s operation may be interrupted due to maintenance, updates, or technical improvements. Swift Bunny disclaims all liability for damages caused by any such interruption or errors in functioning. Furthermore, Swift Bunny disclaims all liability for any malfunction, impossibility of access, or poor use conditions of the Site or Services due to inappropriate equipment, disturbances related to internet service providers, saturation of the internet network, or any other technical reason.

You assume all risk for any damage to your computer system or loss of data that results from using any Swift Bunny Service, including any damages resulting from computer viruses or malicious code.

Limitation of Liability

Some jurisdictions do not allow the limitation or exclusion of liability in contracts, and as a result, the contents of this section may not apply to you. To the fullest extent permitted by applicable law, Swift Bunny shall not be liable for any direct, indirect, punitive, special, incidental, consequential, or exemplary damages (including, without limitation, loss of business, revenue, profits, goodwill, use, data, electronically transmitted orders, or other economic advantage) arising out of or in connection with the Site or Services.

This limitation applies even if Swift Bunny has been advised of or reasonably could have foreseen the possibility of such damages, however they arise, whether in breach of contract or in tort (including negligence), including without limitation damages due to:

  • The use of or inability to use the Site or Services
  • The cost of procurement of substitute goods and services
  • Statements or conduct of any third party on the Site or Services
  • Unauthorized access to or alteration of transmissions or data
  • Any content or information you download, use, or rely upon

IN NO EVENT SHALL SWIFT BUNNY’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU TO SWIFT BUNNY IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Indemnification

You agree to indemnify, defend, and hold harmless Swift Bunny, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, arising out of or relating to:

  • Your use of or inability to use the Site or Services
  • Your violation of these Terms of Service
  • Your violation of any rights of another person or entity
  • Any content you submit, post, or transmit through the Services

Termination of Service

We reserve the right, at our sole discretion and with or without notice, to terminate, suspend, or restrict your access to any and all Services provided to you at any time for any reason or no reason, including but not limited to:

  • Violation of these Terms of Service
  • Requests by law enforcement or government agencies
  • Discontinuance or material modification of the Services
  • Unexpected technical or security issues
  • Non-payment of fees owed by you

Upon termination, your right to use the Services will immediately cease. We shall not be liable to you or any third party for any termination of your access to the Services. You agree to hold us harmless and indemnify us from any third-party claims arising from the termination of your access.

You agree that any material breach of these Terms of Service will result in irreparable harm to Swift Bunny for which damages would be an inadequate remedy. Therefore, in addition to its rights and remedies otherwise available at law, Swift Bunny will be entitled to seek equitable relief, including both preliminary and permanent injunction, if such a breach occurs. You waive any requirement for the posting of a bond or other security if Swift Bunny seeks such an injunction.

Advertisements and Promotions

Swift Bunny may run advertisements and promotions from third parties on the Site. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Swift Bunny found on or through the Site, including delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Swift Bunny is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-Swift Bunny advertisers on the Site.

Third Party Content & Services

The Site may contain links to third-party websites, advertisements, services, or other resources (“Third-Party Content”). You acknowledge and agree that Swift Bunny:

  • Is not responsible for the availability of Third-Party Content
  • Does not endorse and is not responsible or liable for any Third-Party Content, advertising, products, or materials
  • Shall not be responsible or liable for any actual or alleged damage or loss caused by or in connection with use of or reliance on Third-Party Content

From time to time, Swift Bunny uses third-party applications, hardware, software, and services in providing functionality to you. For purposes of providing the Services; including but not limited to email delivery, data analytics, and user tracking; Swift Bunny may pass data, including contact information and usage data, to third parties. Swift Bunny is not required to disclose third parties involved in these transactions or features.

Digital Millennium Copyright Act (DMCA)

Swift Bunny respects the intellectual property rights of others and expects users to do the same. We respond to notices of alleged copyright infringement in accordance with the U.S. Digital Millennium Copyright Act (DMCA).

If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, please provide our Copyright Agent with the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest
  • A description of the copyrighted work that you claim has been infringed
  • A description of where the allegedly infringing material is located on the Site
  • Your address, telephone number, and email address
  • A statement that you have a good faith belief that the disputed use is not authorized
  • A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner

Send DMCA notices to: [email protected]

Third-Party Applications

From time to time, Swift Bunny uses third party applications, hardware, software, and services in providing functionality to you. For the purposes of providing functionality to you—including but not limited to email delivery, and user use data— Swift Bunny will pass data including, but not limited to, contact data, email addresses, and other stored information to third parties. Swift Bunny is not required to disclose third parties involved in any of the above described transactions or features.

Governing Law and Jurisdiction

These Terms of Service and any action related thereto will be governed by the laws of the State of Georgia and applicable United States federal law, without regard to conflict of law principles. The exclusive jurisdiction for any dispute not subject to arbitration shall be the state and federal courts located in Richmond County, Georgia, and you consent to personal jurisdiction in those courts.

Dispute Resolution

For any dispute you have with Swift Bunny, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. If a dispute is not resolved within thirty (30) days of submission, either party may initiate formal dispute resolution proceedings.

You and Swift Bunny agree that any claim, dispute, or controversy arising out of or relating to these Terms of Service or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services, shall be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.

General Provisions

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us on the Services, constitute the entire agreement between you and Swift Bunny concerning the Services and supersede all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Services.

Severability

If any provision of these Terms of Service is held to be invalid or unenforceable by a court of competent jurisdiction, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of these Terms of Service will remain in full force and effect.

Waiver

No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Swift Bunny’s failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms of Service or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms of Service at any time without notice to you. Any attempted transfer or assignment by you in violation hereof shall be null and void.

Entire Agreement

These Terms of Service contains the full understanding between the parties and supersedes all prior representations or agreements, whether oral or written, with respect to such matters. If any provision of the Terms of Service is held invalid by any law or regulation of any government, or by any court, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of the Terms of Service will remain in full force and effect. 

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: [email protected]

Phone: 888.896.2933

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

BY USING THE SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.