It's All About Your
Hang around the leasing office break room and you’re bound to run across an employee who is looking to leave. No way? Think again. Recent surveys show the apartment industry suffers from an employee turnover rate nearly double the national average. Swift Bunny partners with multifamily companies to boost employee satisfaction and performance. The result? Increased engagement, enhanced employee and resident retention, and improved profitability.
Here's how we can help.
Turn feedback into insights and action
Feedback
Ingage™ is an event-triggered, year-round feedback system. So much more than a survey tool, Ingage™ focuses on the key moments in the employee lifecycle and reveals the candid perceptions of your company’s most important stakeholders: your employees.
Insights
Clients are paired with a knowledgeable Swift Bunny team that provides expert consultation and a guiding hand. Together, we’ll identify drivers of disengagement and highlight hotspots across the organization where satisfaction, performance, and retention are at risk.
Action
Build an action plan around Swift Bunny’s proven best practices to address the challenges and opportunities revealed, and close the gap between your employees’ expectations and the support and resources your company provides.
Engaged enough to take a sample survey?
Take our 4-minute sample survey and get a feel for the questions we ask, the insights we uncover, and the opportunities for improvement we reveal with Ingage™ year-round feedback system.
Try It Out
Who are the Mad Hatters behind Swift Bunny?
We’re glad you asked. Swift Bunny was born and raised in the multifamily industry. We are a team with proven track records, rock-solid relationships, and a focus on people.
Meet Our TeamLatest Blog Post
How The Morgan Group Uses Employee Feedback to Engage and Retain their Multifamily Team Members
Our friend Brent Williams at Multifamily Insiders recently stated on their blog: “𝐎𝐮𝐫 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐡𝐚𝐬 𝐚 𝐩𝐫𝐨𝐛𝐥𝐞𝐦 – our teams are burnt out, feeling unappreciated, and for many, the wild ride that is multifamily simply isn’t paying off anymore.” (Read the full article here on Multifamily Insiders) Brent went in search of solutions to the [...]
Upcoming Webinar
August 11, 2022 12:00 PM EDT
Connecting the Dots: Employee and Customer Retention
Multifamily has long been hyper-focused on delivering exceptional customer service, earning positive resident reviews, and driving down resident retention, with good reason. Resident turnover is expensive. There’s only one problem with our approach: our efforts aren’t working. A look at resident turnover data from the NAA shows us that in spite of our efforts, the industry's average turnover rate has held steady for a decade or more. Maybe we're not investing enough attention to the other part of the equation...employee retention. Join us to explore the Service Profit Chain, which suggests employee and customer retention are closely linked. Discover how you can connect the dots and positively impact both.
