Download the Study Results:
MAINTENANCE SURVEY: Operations, Tools, Technology, and Insights
A Collaborative Study Conducted for Service Team Training by Swift Bunny
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Meet Mark Cukro
Mark Cukro is a leading resource in the field of service team development and brings to you all of the knowledge, skills, and resources necessary to promote personal and professional development. Through his exceptional leadership and industry-proven effectiveness, Mark has become a highly sought after resource to train service departments and assist companies in creating a customized training program or university to achieve their goals. Through Mark’s upbeat and unique approach to delivering technical information each student is engaged and encouraged to learn how to work more effectively in the multi-housing and service industry.
Unlock Your Business Potential:
With These Free Swift Bunny Downloads
Mid-Year 2025 Report
As we enter the second half of 2025, our team took time to analyze a mountain of data provided by rental housing employees. We discovered trends (and threats) in what multifamily employees find most and least satisfying about their work, threats that are emerging as trends, and opportunities for improvement by position group.
2025 New Hire
Risk Report
New hire turnover is no longer just a staffing issue—it’s a full blown crisis. In 2024, 16% of all new hires left before Day 90— nearly 1 in 6 gone before they had a chance to contribute! Through research with thousands of employees, we’ve identified the most common missteps in the new hire experience. Read on to learn what’s going wrong—and what you can do to turn it around.
2025 Employee Engagement Risk Report
In our Annual Employee Engagement Risk Report we spotted a growing concern that affects both productivity and employee retention but can be influenced by leaders at every level. Download this report and discover key focus areas for enhancing the overall employee experience, improving staff retention, and strengthening team performance.
Your Swift Bunny Team
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