Join the Conversation

Each month, we host a 30-minute interactive webinar to explore the issues that drive employee satisfaction, performance, engagement, and loyalty in multifamily workplaces. Please join us and add your voice to our ongoing conversation and exploration of how to make work work for apartment community professionals.

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2023 On-Site Retention Risk Report

April 27, 2023 12:00 PM EDT

Want to know what’s driving employee turnover? While compensation is a contributing factor, on-site team members are voicing other, more controllable, frustrations. Join us to discover the latest multifamily employee engagement trends. We’ll explore the various position categories to discover what’s putting retention at risk for leasing, maintenance, and management associates. We’ll share real employee feedback to highlight what obstacles and roadblocks are causing individuals to leave their employer, and in some cases, the industry. Most importantly, we use that data to define actionable retention strategies to help you hang on to your people.

2022 NAA Diversity, Equity and Inclusion Survey Results: Building a Found...

December 5, 2022 2:00 PM EST

Events over recent years have dramatically raised the awareness and critical importance of diversity, equity and inclusion in the workplace. Many rental housing leaders are eager to improve understanding in their organizations and open the lines of communication among their team members surrounding these very important issues. In the fall of 2022, NAA partnered with Swift Bunny and conducted this survey, which identifies the changing needs regarding perceptions of executives and employees regarding diversity, equity, and inclusion, what perceptions were similar, what perceptions were different, and what programs or resources are companies finding most beneficial. In this session, the analysis of the 2022 NAA Diversity, Equity and Inclusion Survey will be revealed, which provides a first step in understanding the current perceptions employees hold.

10 Steps for Starting New Hires Off Strong

November 10, 2022 12:00 PM EST

Finding qualified job candidates is harder than ever. When you finally find that new team member, don’t blow it by botching their onboarding experience. Data shows that one-third of new hires don't even make it to the 90-day mark. Clearly there is significant room for improvement in how we're orienting and onboarding new team members. If you’ve been burned by a new hire flaming out before they even made it through a season, you may be reluctant to get too invested in your newest team member. That’s understandable, but it’s also a huge mistake. Join us for 10 easy-to-implement action steps for starting your new hires off strong—so they stick with you.

Supplementing Staff Shortages with Technology

September 22, 2022 12:00 PM EDT

Are you hiring? Who isn’t, these days? With the country’s labor shortage showing no signs of easing up anytime soon, multifamily is getting creative and turning to technology to solve the service gap created by staffing shortages. We’ll look at hybrid staffing models, virtual leasing, maintenance video tutorials, and more innovations rental housing companies are employing to deliver for their prospects and residents. We’ll also explore how these new procedures, tools, and resources have impacted stress and burnout levels among on-site staff. You may be surprised at what is working, what is not, and what steps you can take boost company performance—even when new-hires are hard to find.

Connecting the Dots: Employee and Customer Retention

August 18, 2022 12:00 PM EDT

Multifamily has long been hyper-focused on delivering exceptional customer service, earning positive resident reviews, and resident retention, with good reason. Resident turnover is expensive. There’s only one problem with our approach: our efforts aren’t working. A look at resident turnover data from the NAA shows us that in spite of our efforts, the industry's average turnover rate has held steady for a decade or more. Maybe we're not investing enough attention to the other part of the equation: employee retention. Join us to explore the Service Profit Chain, which suggests employee and customer retention are closely linked. And, discover which critical employee group just may hold the key to both employee and resident satisfaction, why they are at great risk of attrition, and what you can do about it.

Social Media for Talent Recruitment and Retention

May 12, 2022 12:00 PM EDT

As the competition for talent continues to challenge multifamily, hiring supervisors and recruitment leaders are turning to a creative partner: marketers. Jennifer Staciokas, Executive Managing Director, Western Wealth Communities join us to showcase how rental housing recruiting and marketing teams are joining forces and tapping into social media to solve their staffing challenges. Learn the importance of company brand to prospective and existing employees, see examples of successful employee-focused social media campaigns, and be inspired to up your recruiting game.

On-Site Risk Report

February 17, 2022 12:00 PM EST

New hires are nearly impossible to find. It's time to double down on retaining the on-site associates you have. Join us for an exploration of what drives leasing, management, and maintenance team members out the door — and what you can do to hang on to your associates and maintain a stable, high-performing team.

Multifamily Employee Experience: Trends for 2022

January 20, 2022 12:00 PM EST

Let's kick the year off with a focus on multifamily's greatest asset: our people. In these days of tremendous turbulence in our teams, what should multifamily leaders be focused on in order to attract and retain property management talent? We’ll explore real-world data and share what’s trending to help you head into a successful—and fully staffed—New Year.

NAA's Mental and Emotional Health Survey: Challenges Facing Today's Workf...

December 8, 2021 2:00 AM EST

The growing crisis of employee burnout and record-breaking turnover in the rental-housing industry prompted the National Apartment Association’s study to identify the status of employee mental and emotional wellbeing, the impact on personal and professional responsibilities, and the support employers currently provide. In this webinar, the analysis of NAA’s Mental and Emotional Health Survey conducted by Swift Bunny will be revealed. Learn how mental and emotional health impacts both individual and overall company performance, the greatest challenges multifamily team members are facing, and practical steps for how leaders can recognize and assist employees in need of support.

Staying Power: How to Hold On to On-Site Team Members

November 18, 2021 12:00 PM EST

The labor shortage is real—and painful. In the frantic urgency of hiring for vacant on-site positions, don’t overlook the people who stay. Those who continue to show up, day in and day out, in spite of staffing shortages and challenging work conditions, deserve your attention. Let’s talk about giving your stable and steady on-site team members the recognition and support they deserve. This isn’t a ‘nice to have’ approach; it’s required in order to stem the tide of turnover in your multifamily organization.

Maintenance In Demand: What's Your Competitive Recruiting Advantage?

October 14, 2021 12:00 PM EDT

Recruiting, hiring, and retaining are among multifamily’s greatest challenges, and these days service team members are nearly impossible to find. Why is it so difficult to keep your maintenance team fully staffed? Today’s uber-competitive labor market means that employees have choices. It’s time to look at what you’re offering and see how it measures up. To recruit and retain top maintenance talent, competitive wages are just the start. Discover how to leverage your culture to retain your valuable service team members, and use it to your advantage to attract new maintenance professionals to your crew.

Swift Bunny Discovery Session: Recapping What You Missed at NAA Apartment...

September 15, 2021 12:00 PM EDT

The Swift Bunny team hopped into Chicago for the National Apartment Association's Apartmentalize education conference held August 31 - September 2, 2021. Missed it? Join us for highlights from the event. We'll feature demos of our flagship performance management tool, Ingage by Swift Bunny, and show off our brand new companion custom survey solution, Inquire by Swift Bunny. We'll also share snippets from the education sessions Jen Piccotti and Kara Rice presented at the conference. And, we'll have some Chicago-themed prizes to raffle off. We look forward to seeing you, virtually!

Leasing: Love It or Leave It? Secrets to Leasing Team Retention

July 22, 2021 12:00 PM EDT

When it comes to employee retention, Leasing Professionals are extremely hard to hang on to. The National Apartment Association reports that onsite leasing team members turn over at almost 50% more frequency than onsite managers. What do Leasing Professionals love about their work—and what causes them to leave? Employee survey responses used to create the 2020 Swift Bunny Index reveal some surprises. Join us for coffee and lively conversation with industry insiders as we dive into what leasing pros love about leasing…and what drives them out the door.

Community Manager Crisis: Why 1 in 4 May Quit This Year

June 17, 2021 12:00 PM EDT

For the last year and a half, apartment professionals been worried about so many things—from health concerns to financial pressures to caregiving challenges. On-site community team members have also been faced with serving resident customers who have been, to be diplomatic, not exactly at their best. Is it any wonder that we’re seeing warning signs that on-site Community Managers are at risk of not just burning out but flaming out? There’s a real chance that property management companies will see higher than average employee turnover this year. Considering our industry already experiences employee turnover at nearly twice the national average, we could be facing a real crisis. Join us to discover what Community Managers are telling us in their confidential surveys, and what leaders can do about it.

The First 90 Days: Secrets to Successful Onboarding

May 27, 2021 12:00 PM EDT

Hiring is hard. When you finally find that new team member, don’t blow it by botching their onboarding experience. One-third of new hires don't even make it to the 90-day mark, which indicates there is significant room for improvement in how we're orienting and onboarding new team members. We'll share insights from our employee satisfaction surveys that show us exactly what multifamily supervisors get wrong -- and what you can do differently.

Hire and Keep High Performing Maintenance Teams

April 22, 2021 12:00 PM EDT

Maintenance team members have the highest level of annual turnover out of all multifamily positions. With average turnover reaching 51% in the first quarter of 2021 alone, property management companies are re-evaluating every aspect of how they find, hire, and keep a steady maintenance workforce. Because the data shows that maintenance team performance has a direct impact on a resident’s decision to renew their lease, the stakes couldn’t be higher. In this session, find out what’s working for maintenance teams, what’s not working, and what they need to be successful in their role.

Taming Turnover: Top Tactics for Multifamily Talent Retention

February 11, 2021 12:00 PM EST

Excessive employee turnover has long been an operational challenge for multifamily companies. Even in today's uncertain economy, it's hard to hang on to top performers. Wouldn't you like to know what it takes to make people stay? We've analyzed responses to thousands of apartment industry employee satisfaction surveys to spot the turnover trends. Join us to discover what factors have the greatest impact on an employee's likelihood to stay with their company — and how to drive down turnover on your team.

Trends in the Multifamily Employee Experience for 2021

January 14, 2021 12:00 PM EST

Let's kick the year off with a focus on multifamily's greatest asset: our people. Respected industry veteran and educator Stephanie Anderson, Industry Operations Manager with the National Apartment Association, joins us to talk about what's trending in the people side of the business.

2020 Diversity and Inclusion Study Results Reveal

Recorded on December 10, 2020 12:00 PM EST

Events of this year have dramatically raised the awareness of, and interest in, the topic of diversity and inclusion in the workplace. Many multifamily leaders are eager to improve understanding in their organizations and open the lines of communication among their team members surrounding these very important issues. Swift Bunny offered a brief Diversity and Inclusion Employee Survey to multifamily leaders to check in with their team members. We've compiled their confidential feedback into an informative summary, added our insights and recommended actions. Join us to discover what multifamily employees have to say about the state of diversity and inclusion across the apartment industry today

The Financial Impact of a Dissatisfied Team

Recorded on September 17, 2020 12:00 PM EDT

Team members who are both high performing and happy are considered ‘engaged’. These are the co-workers you want running your apartment communities: they’re enthusiastic, energetic, and eager to contribute. And, they’re good for the bottom line. It’s indisputable that teams with higher overall employee engagement and lower active disengagement perform at higher levels. According to Gallup, companies in the top quartile of engagement achieve superior customer satisfaction, higher productivity, better employee retention, fewer accidents, and 21% higher profitability. And those who aren’t engaged? It isn’t pretty. Join us as we explore the financial impact your unhappy employees are making on your company’s profits… and the Top 3 Tactics you can use to turn it around.

Pivot! Multifamily Gets Creative in Response to COVID-19

Recorded on August 13, 2020 12:00 PM EDT

The multifamily industry is, literally, all about community. From our clubhouses to our corporate leadership conferences, we love bringing people together. Then came COVID-19. But in the midst of the altered routines and canceled plans, a river of creativity runs through the apartment industry and innovative solutions to new challenges abound. Join us for an exploration and celebration of the many magical ways multifamily teams have adapted - and thrived - in this new reality.

Multifamily COVID-19 Employee Impact Study: Results Reveal

Recorded on June 23, 2020 12:00 PM EDT

Swift Bunny recently concluded a free COVID-19 Employee Check-In Survey to help multifamily owners and operators gauge how their employees are doing during the changing landscape caused by the pandemic. We've analyzed the responses from 30 participating companies and more than 3,400 team members to find the leadership lessons within their candid feedback. Join us to learn how team members are feeling and faring, and what you can do to support your associates today and as your workplaces move to re-open. Attendees will receive a copy of our just-published whitepaper, the Multifamily COVID-19 Employee Impact Study.

Onboarding Successfully: Starting New Hires Off Strong

Recorded on June 11, 2020 12:00 PM EDT

Hiring is hard. When you finally find that new team member, don’t blow it by botching their onboarding experience! Studies show that nearly 25% of employee turnover happens within the first 45 days on the job. Fight back by starting new hires off strong, and help new team members feel valued, welcome, and eager to contribute…so they stick around. Plus, discover what’s different about onboarding in the age of COVID-19. Join us to set your teams up for onboarding success.

Housing Heroes: Recognizing and Rewarding your Hard-Working Community Teams

Recorded on May 14, 2020 12:00 PM EDT

We’ve always known apartment community team members were ‘essential’, but since March 2020, that’s taken on a whole new meaning. Your front-line teams are working harder than ever, under incredibly challenging circumstances, to support your residents who are also under great strain. They deserve some TLC. Join us for an idea-sharing session and learn how to lift up your hard-working apartment community team members (from a social distance, of course.)

Leading with Compassion: Property Management Under Stress

Recorded on April 16, 2020 12:00 PM EDT

There’s a saying for times like these: “a system under pressure reveals its cracks.” The coronavirus pandemic has drastically changed how multifamily workplaces operate – and revealing the cracks in companies’ workplace culture. Teams are adapting to heightened risk and uncertainty while trying to best serve their stressed-out residents. How can multifamily leaders help team members to stay positive and productive during these turbulent times? Join us for a discussion of practical strategies to keep teams informed and engaged.

Reputation Management 2.0: What Employees are Saying about your Company

Recorded on March 12, 2020 12:00 PM EDT

In today’s world, we check online reviews before trying a new taco stand or buying a pair of shoes. It makes sense, then, that more than half of all job seekers visit an online job site to find out what they can about potential employers. What will they learn about your company? Employee reviews are the new frontier in reputation management; let’s explore what property management firms can do to positively affect recruitment and retention.

Creating a Workplace Culture that Works

Recorded on January 9, 2020 12:00 PM EST

Culture can be described simply as "how we do things around here." So, how do you do things around your workplace, anyway? Do co-workers treat each other with kindness and respect? Do they trust others to perform their work responsibilities capably and with integrity? Or is it more like, 'every man for himself'? Join us to explore what supervisors can do to bring out the best performance in their property management teams - and make your workplace one where people want to stick around.

Like a Boss: Coaxing Great Performance from Your Multifamily Team

Recorded on December 12, 2019 12:00 PM EST

About half of workers who voluntarily quit their jobs do so to get away from a manager they don’t respect. What’s going on? Clearly, there is a massive disconnect between many managers and the associates they lead. What makes a ‘great boss’ different, and what does it take to be one? Examine what spectacular supervisors do differently to earn the enthusiasm, best efforts, and loyalty of the associates they lead, and the rewards they enjoy by building a highly motivated, high performing team.

Why Your Culture is Eating Your Strategy for Breakfast

Recorded on October 10, 2019 12:00 PM EDT

Culture is defined as the response an employee can expect from the company in any given situation. However, without purposefully developing your culture, no amount of strategic planning will increase performance. In this session, you’ll learn why defining your culture is critical to attracting and retaining team members, the importance of each team member’s role in bringing about positive cultural shifts, and how to take first steps into defining and nurturing a culture that propels your strategy to new heights.

The Secret Formula to Employee Engagement

Recorded on September 12, 2019 12:00 PM EDT

Here’s the good news about employee engagement: workplaces with high engagement have lower absenteeism and turnover, increased innovation, and markedly higher levels of customer service and profitability. The bad news? Nearly 7 out of 10 workers are not engaged. It may seem as if engaging your people is an impossible task. It isn’t. Discover easy, actionable steps to get the best out of your team. You’ll be rewarded not only with their enthusiasm, but also with superior performance, loyalty, and an improved bottom line.

Overboard! Why Your Best Team Members are Jumping Ship

Recorded on August 8, 2019 12:00 PM EDT

The job market is the toughest it’s been in over a decade, and the multifamily average annual employee turnover is at a record 32% with maintenance, leasing and manager positions being the most difficult to attract and retain. Join us as we reveal eye-opening new stats on what employees in our industry care about most in their work, the market forces that are creating rough waters for hiring supervisors, and what you can do to turnover-proof your team

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