Intouch by Swift Bunny™

Improving Resident Satisfaction, Retention, and the Bottom Line

Survey residents and prospects to identify service opportunities. Track customer and employee perceptions side-by-side.

Reduce Resident Turnover and Boost NOI

Annual resident turnover has ranged from 46% - 56% since 2011, according to the National Apartment Association’s Income and Expense Survey. With each move out estimated to cost from $1,500 to $5,000 depending on rental rates and market conditions, it’s clear that reducing extremely costly resident turnover can dramatically improve a portfolio’s bottom line.

Intouch™ surveys focus on the factors that are known to drive retention. When you uncover and act upon the issues impacting the resident experience, you drive satisfaction, retention, community reputation, and your portfolio’s NOI.

Estimating the Cost of Turnover

Estimated minimum turnover cost per move‑out: $1,500
Average annual resident turnover rate: 51%
Typical multifamily portfolio size 5,000 units

Annual cost of turnover $3,825,000

Connect the Dots Between Employee Engagement and Service Delivery

Modern, Streamlined, Year-Round Resident and Customer Surveys

Customer satisfaction data has a shelf life. That’s why once-a-year resident surveys are insufficient. If you want to accurately monitor how satisfied your residents are with their living experience, you need frequent touch-points. And you need to hear from every customer—not just a random sampling.

Introducing Intouch by Swift Bunny™, a brand new resident and prospective resident feedback solution. With better data, you can better manage your customer experience. Get the feedback you need to improve leasing and renewal likelihood, enhance your community’s reputation, and reduce costly turnover.

Modern, Streamlined, Year-Round Resident and Customer Surveys

Customer satisfaction data has a shelf life. That’s why once-a-year resident surveys are insufficient. If you want to accurately monitor how satisfied your residents are with their living experience, you need frequent touch-points. And you need to hear from every customer—not just a random sampling.

Introducing Intouch by Swift Bunny™, a brand new resident and prospective resident feedback solution. With better data, you can better manage your customer experience. Get the feedback you need to improve leasing and renewal likelihood, enhance your community’s reputation, and reduce costly turnover.

Image of Inquire by
          Swift Bunny administrator dashboard

Monitor Employee and Customer Sentiments Side-by-Side

Your residents deserve extraordinary service. Creating a highly satisfying living experience isn’t really about the community location, features, or amenities. It’s about your people.

Resident satisfaction and employee satisfaction go hand-in-hand. To deliver on your service commitments to your customers, you need a skilled, motivated, and enthusiastic workforce. Pair Intouch™ resident feedback solution with Ingage™ employee feedback system to track employee and customer satisfaction side-by-side. Because when your employees are satisfied and high-performing, they deliver for your residents.

Improve Likelihood to Renew

Intouch’s proprietary survey algorithm factors in survey topics’ scores, level of importance, and the correlation with the likelihood to renew. Easily identify at-risk residents based on their likelihood to renew score—so you can take action to save them.

Image of Intouch by Swift
      Bunny liklihood to renew scores

Ongoing Consultative Support

Swift Bunny is more than a survey provider. We’re multifamily experts with decades of experience in property management, training, technology, and survey systems. We partner with you to identify the issues that are impacting your portfolio’s performance, guide your decision-making, and steer you to success.

Ongoing Consultative Support

Swift Bunny is more than a survey provider. We’re multifamily experts with decades of experience in property management, training, technology, and survey systems. We partner with you to identify the issues that are impacting your portfolio’s performance, guide your decision-making, and steer you to success.

We can’t wait to speak with you. Act Swiftly!

Contact Us

Please provide a few details to access this resource.

What's your email address? *
What's your first name? *
What's your last name? *
What’s your company name? *
What’s your position?

Thanks for signing up for Swift Bunny news!

We will be in touch with you when we have news to share. Thanks for your interest!