2023 Mid-Year Maintenance Engagement Trends

The 2023 Swift Bunny Index, a benchmark that multifamily employers can use to gauge sentiment among industry employees, identifies factors that impact employee retention. Here are some startling sentiments related to specifically to our maintenance teams’ employee satisfaction and retention from our mid-year analysis.

What Makes Maintenance Professionals Miserable?

On-site apartment community maintenance team members have the highest level of annual turnover out of all multifamily positions. What drives them out the door? The 2020 Swift Bunny Index reveals some common complaints from service professionals.